dbd99 Privacy Policy

dbd99 operates dbd99.io as an online betting and casino platform serving players in Bangladesh. As a platform that processes financial transactions, identity documents, and gameplay data, we understand that the responsible handling of personal information is essential to the trust our players place in us. This Privacy Policy sets out, in plain and honest terms, exactly what happens to your data from the moment you visit our website to the moment your account is closed.

We are committed to collecting only the data we genuinely need to operate a safe, compliant, and enjoyable platform. We do not sell your personal data to third-party advertisers. We do not share your data with unrelated commercial entities. We protect your information using industry-standard technical and organisational security measures reviewed continuously by our security team.

By creating a dbd99 account or using any feature of the dbd99 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not register or use the dbd99 platform. Questions or concerns about this policy may be directed to our team at [email protected] at any time.

dbd99 collects personal data through several channels: directly from you when you register or use our platform, automatically through your device and browser as you interact with our website, and from third-party verification and payment service providers. The categories of personal data we collect include the following:

Registration and Identity Data

When you create a dbd99 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. Where identity verification is required — either at registration or at the time of a withdrawal request — we may additionally collect copies of your National ID card, passport, driving licence, or other government-issued photo identification, as well as proof of your residential address such as a recent utility bill or bank statement.

Financial and Transaction Data

To process deposits and withdrawals, dbd99 collects the mobile wallet account numbers, bank account details, or card details associated with the payment methods you use. For bKash and Nagad transactions, we record the sender mobile number and transaction reference. For Visa and Mastercard transactions, only the masked card number and cardholder name are retained — full card numbers are never stored on dbd99 servers. We also maintain a full record of all deposit and withdrawal transactions associated with your account, including amounts, timestamps, and transaction identifiers.

Gameplay and Behavioural Data

dbd99 records all betting and gaming activity on the platform, including game selections, bet amounts, results, session durations, and bonus claim history. This data is used to operate the platform, settle disputes, calculate promotional entitlements, and monitor for responsible gaming indicators. Aggregate, anonymised gameplay data may be used for platform improvement and product development purposes.

Technical and Device Data

When you access the dbd99 platform, our servers automatically collect certain technical information including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, geolocation compliance checks, and platform performance optimisation.

dbd99 uses the personal data we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes stated in this policy. Our primary uses of your personal data are as follows:

• Account Management: To create, maintain, and secure your dbd99 player account, including processing your registration, managing your account settings, and verifying your identity when required.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction data is shared with the relevant payment service providers solely for the purpose of completing the requested transaction.
• Platform Operation: To deliver the betting and gaming services you request, settle bets, calculate winnings, apply bonus credits, and maintain accurate account balances.
• Legal and Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, conduct know-your-customer (KYC) checks, respond to lawful requests from competent authorities, and maintain records required by applicable law.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor player activity for indicators of problem gambling, enforce player-requested limits and self-exclusion periods, and deliver reality-check notifications during gaming sessions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and deliver follow-up communications related to your support interactions.
• Platform Improvement: To analyse aggregated, anonymised usage data and identify opportunities to improve the performance, design, and game selection of the dbd99 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign updates by email or SMS — only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.

dbd99 processes personal data on the following legal bases depending on the purpose of processing:

• Contractual Necessity: Processing required to perform our contract with you as a registered player — including account creation, transaction processing, game operation, and withdrawal fulfilment.
• Legal Obligation: Processing required to comply with applicable legal requirements, including AML regulations, KYC obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of dbd99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — used primarily for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

dbd99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

Payment Service Providers

To process your deposits and withdrawals, dbd99 shares the minimum necessary financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile wallet networks, and with card processing networks for Visa and Mastercard transactions. These providers are contractually bound to use your data solely for the purpose of processing the relevant transaction and to maintain appropriate data security standards.

Identity Verification Providers

dbd99 engages specialist third-party identity verification services to assist with KYC checks on player accounts. These providers process identity document images and personal data submitted during verification on our behalf and under our instruction. They do not retain your data beyond the period required to complete the verification process.

Game Software Providers

Live casino games and certain other game products on the dbd99 platform are provided by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming. These providers may process limited technical and session data necessary to deliver the game stream and record game outcomes. No financial data or detailed identity data is shared with game providers beyond what is technically necessary for game delivery.

Legal and Regulatory Authorities

dbd99 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. We will also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of dbd99, our players, or the general public, or to prevent or investigate suspected illegal activity including fraud and money laundering.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of dbd99's assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may arise as a result, via the email address registered to your account, before any transfer takes effect.

dbd99 uses cookies and similar tracking technologies on the dbd99.io website to support the operation of the platform, analyse usage patterns, and deliver a consistent experience across sessions. The following categories of cookies are used:

Strictly Necessary Cookies

These cookies are essential for the dbd99 platform to function. They maintain your login session, remember your account preferences, enable the cashier to operate correctly, and support security features such as fraud detection. Without these cookies, core platform functions cannot be delivered. No consent is required for strictly necessary cookies as they cannot be disabled without fundamentally impairing platform functionality.

Analytical and Performance Cookies

These cookies collect anonymised data about how visitors interact with the dbd99 website — which pages are visited most frequently, where users arrive from, and where they exit the site. This data is used in aggregate to improve platform design and performance. Analytical cookies do not identify you personally. They are placed only where you have consented to their use.

Functional Cookies

These cookies remember choices you make on the platform — such as your preferred game lobby layout or language setting — and deliver a more personalised experience on subsequent visits. They do not track your activity across other websites.

dbd99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable legal and regulatory obligations. Our standard data retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised data set contains no information that could be used to re-identify any individual and is no longer subject to this Privacy Policy.

As a dbd99 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.

Please note that certain rights are subject to limitations where data retention is required by law — for example, transaction records retained for AML compliance cannot be deleted upon request. dbd99 will clearly explain any such limitations when responding to your request.

dbd99 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following protections:

• TLS 1.3 Encryption: All data transmitted between your device and the dbd99 platform is encrypted using Transport Layer Security 1.3 — the current industry standard for secure web communications. This protects your login credentials, payment details, and all other data you transmit to us from interception in transit.
• Password Hashing: Account passwords are never stored in plain text. dbd99 uses cryptographic hashing algorithms to store password derivatives only, meaning that even dbd99 staff cannot view your password — only reset it through a verified process.
• Segregated Player Funds: Player account balances are held in accounts segregated from dbd99 operational funds, protecting your deposited balance from being affected by dbd99's own financial operations.
• Access Controls: Internal access to player personal data is restricted to staff members who have a legitimate operational need to access it. All internal data access is logged and audited. Access permissions are reviewed periodically and revoked when no longer required.
• Fraud and Intrusion Monitoring: The dbd99 security team operates continuous monitoring of platform access patterns, transaction flows, and account activity to detect anomalies indicative of fraud, account takeover attempts, or unauthorised access. Suspicious activity triggers automated alerts and manual investigation.
• Two-Factor Authentication: dbd99 supports two-factor authentication (2FA) on player accounts as an additional layer of protection against unauthorised access. We strongly recommend that all players enable 2FA from their account security settings.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure: use a strong, unique password for your dbd99 account, enable 2FA, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.

The dbd99 platform is strictly for individuals aged 21 years and above. dbd99 does not knowingly collect, store, or process personal data belonging to any individual under the age of 21. Our registration process includes a date-of-birth check and identity verification procedures specifically designed to prevent underage registration.

If dbd99 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data collected from that individual as soon as is practicable, void any associated transactions, and report the matter to relevant authorities where required by applicable law.

If you are a parent or guardian and you believe that your child has registered on the dbd99 platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a matter of priority.

dbd99 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or the introduction of new platform features that involve personal data processing. The effective date shown at the top of this policy will be updated whenever a new version is published.

Where a policy update is material — meaning it significantly changes the way we collect, use, or share your personal data — dbd99 will notify registered players via the email address associated with their account prior to the changes taking effect. For minor or administrative updates that do not materially affect your rights, we will update the policy on the website without direct notification.

Your continued use of the dbd99 platform following the publication of a revised Privacy Policy constit utes your acceptance of the revised policy. If you do not agree with the changes, you must cease using the dbd99 platform and may request account closure by contacting our support team. We encourage you to review this Privacy Policy periodically to stay informed about how dbd99 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dbd99 handles your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]
Subject line for privacy requests: "Privacy Rights Request"
Subject line for underage reports: "Underage Account Report"
Response time: Within 30 calendar days of receipt for formal rights requests; within 3 business days for general privacy enquiries.

If you are not satisfied with our response to your privacy complaint, or if you believe dbd99 is processing your personal data in a manner inconsistent with applicable data protection principles, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. dbd99 will cooperate fully with any such authority investigation.