Responsible Gaming
at dbd99 — Your Safety First
dbd99 is committed to keeping online gaming a safe, enjoyable pastime for all players in Bangladesh. This page outlines the tools, limits, and support resources available to help you stay in control of your gaming activity at all times.
Gaming Should Be Fun — Not a Problem
At dbd99, we genuinely believe that the best gaming experiences are ones where players remain in complete control. Gambling is a form of entertainment — like watching a cricket match or playing an arcade game — and it should remain that way. For the vast majority of players in Bangladesh who use dbd99, gaming is a relaxed and enjoyable activity. However, we recognise that for a small number of people, gambling can become difficult to manage, and that is something we take very seriously.
dbd99 has embedded responsible gaming principles into every layer of our platform, from the registration process to the cashier, from customer support protocols to our game design standards. We provide a suite of player protection tools — including deposit limits, session time limits, reality checks, temporary time-outs, and full self-exclusion — that every registered player can activate directly from their account settings or by contacting our support team.
We are transparent about the risks associated with gambling. The house edge is real, outcomes are determined by certified random number generators, and there is no strategy that can guarantee consistent winnings. If you ever feel that your gambling is getting out of hand — that it is affecting your finances, your family, or your mental health — please use the tools on this page or reach out to our team immediately. We will not judge you; we will help you.
The information on this page applies to all dbd99 players in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All players must be 21 years of age or older to register and play on the dbd99 platform. No exceptions are made to this policy under any circumstances.
Gambling is not a way to make money or solve financial problems. Every bet carries risk. Only ever gamble with money you can comfortably afford to lose, and never chase losses by increasing your stakes.
Take Control of Your Gaming
dbd99 provides a full set of practical, easy-to-use tools designed to help every player maintain healthy habits and stay within their personal boundaries.
Deposit Limits
Set a daily, weekly, or monthly cap on how much money you can deposit into your dbd99 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period to prevent impulsive decisions.
Session Time Limits
Specify the maximum duration of each gaming session. When your set time is reached, dbd99 will display a clear notification and prompt you to either end your session or confirm a conscious decision to continue. This feature is particularly effective for players who lose track of time while playing live casino or slots.
Reality Checks
Enable periodic on-screen pop-ups — every 30, 60, or 90 minutes — that display a summary of your current session: how long you have been playing, how much you have wagered, and your net result for the session. Reality checks are a proven tool for maintaining awareness during extended play sessions.
Time-Out & Self-Exclusion
Request a temporary time-out (24 hours to 6 weeks) or a full self-exclusion period (3 months to 5 years) by contacting our support team. During any exclusion period, your account is suspended, all marketing communications are stopped, and you cannot register a new account. Self-exclusion is a serious, binding commitment.
Deposit limits and session time limits can be configured directly in your dbd99 account under Settings → Responsible Gaming. To activate a time-out, reality check notifications, or a self-exclusion period, contact our support team at [email protected] with the subject line "Responsible Gaming Request". Our team will action your request promptly — typically within one business hour.
How to Set Deposit Limits — Step by Step
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Log in to your dbd99 accountVisit dbd99.io and sign in using your registered username and password.
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Navigate to Account SettingsClick your profile icon in the top right corner and select "Settings" from the dropdown menu.
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Select Responsible GamingInside Settings, locate the "Responsible Gaming" tab and click it to access your protection tools dashboard.
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Choose your limit typeSelect Daily, Weekly, or Monthly limit. Enter the maximum amount in BDT (e.g., ৳5,000 per week) that you wish to set as your cap.
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Confirm and saveClick "Save Limit". The limit takes effect immediately. A confirmation email will be sent to your registered address.
How Self-Exclusion Works at dbd99
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Contact support to request exclusionEmail [email protected] with the subject "Self-Exclusion Request" and your preferred exclusion period (minimum 3 months).
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Identity verificationOur team will verify your identity to ensure the request is made by the account holder. This protects against third-party abuse of the exclusion system.
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Account suspensionYour account will be suspended within one business hour of confirmation. All pending withdrawals of legitimate winnings will still be processed.
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Marketing suppressionYour email address and phone number are flagged to halt all promotional communications immediately upon exclusion activation.
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Cooling-off before reinstatementAt the end of your exclusion period, a mandatory 7-day reflection period applies before your account can be reactivated — this cannot be waived.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person affected. The following are recognised warning signs that gambling may have become harmful.
Gambling with Money You Cannot Afford
Using rent, bill payments, groceries, or other essential funds for gambling. Borrowing money from family, friends, or lenders specifically to fund gambling activity.
Chasing Losses
Increasing your bets or continuing to play in an attempt to win back money you have already lost. This pattern is one of the clearest indicators of problem gambling behaviour.
Preoccupation with Gambling
Thinking about gambling constantly — planning the next session, reliving past wins or losses, or feeling restless and irritable when not gambling.
Hiding Gambling from Others
Lying to family members or close friends about how much you gamble or how much money you have spent. Feeling the need to keep your gambling secret is a significant warning sign.
Neglecting Responsibilities
Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling. Gambling is beginning to interfere with daily life.
Failed Attempts to Stop
Repeatedly trying to cut down or stop gambling entirely without success. Experiencing a strong urge to gamble that feels impossible to resist despite genuine efforts to stop.
If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use dbd99's self-exclusion tool or contact our support team immediately. You do not need to wait until things get worse. Reaching out early is the most effective step you can take. Our team is trained to handle these requests with complete discretion and respect.
Ask Yourself These Questions
This quick self-assessment is adapted from internationally recognised responsible gambling screening tools. There are no right or wrong answers — it is simply a way to help you reflect honestly on your relationship with gambling.
If you answer "Yes" to three or more of these questions, we strongly encourage you to use dbd99's player protection tools or speak with a trusted support resource. The questions are for your own reflection — your answers are private and not shared with dbd99.
Contact our support team at [email protected] at any time. We are here to help without judgement.
Have you ever gambled with money that was needed for essential expenses such as rent, food, utility bills, or loan repayments?
Do you find yourself thinking about gambling frequently throughout the day, even when you are doing something else entirely?
Have you ever increased the size of your bets or played for longer than intended in order to try to recover money you had already lost?
Have you tried to reduce or stop gambling but found it difficult or impossible to follow through with that intention?
Has gambling caused arguments, tension, or concerns with your family members, partner, or close friends?
Have you ever felt restless, anxious, or irritable when you have been unable to gamble, or when trying to stop?
Have you hidden the true extent of your gambling activity — how often you play or how much you spend — from people close to you?
Do you feel that gambling has had a negative impact on your financial situation, your work performance, or your personal wellbeing over the past 12 months?
You Are Not Alone
Whether you need a temporary break, a permanent exclusion, or simply want to talk to someone about your gambling habits, support is available. dbd99 is committed to connecting every player with the help they need.
dbd99 Support Team
Our player support team is available around the clock to assist with any responsible gaming concern. Whether you want to set limits, request a time-out, or just discuss your options, contact us at any time.
Email: [email protected]
Subject: "Responsible Gaming Request"
Response time: Within 1 business hour
Talk to Someone You Trust
Sometimes the most important step is simply talking openly about what you are experiencing. Speaking with a trusted family member, friend, or community leader in Bangladesh about your gambling habits can be a meaningful first step toward regaining control.
You do not need to face this alone. Many people in Bangladesh have successfully overcome problem gambling with the support of their family and community.
Parental Controls
If you are concerned about someone in your household — particularly a young person — accessing gambling websites, consider installing parental control or web filtering software on shared devices.
Tools such as Net Nanny, Cybersitter, and similar parental control applications can block access to gambling websites and help protect young people from exposure to online gambling content.
Six Pillars of Player Safety at dbd99
Responsible gaming is not a checkbox at dbd99 — it is a core value embedded in how we build, operate, and support our platform for Bangladesh players.
Strict Age Verification
Every dbd99 registration is subject to a date-of-birth check and mandatory identity verification. Players under 21 years of age cannot register, deposit, or access any game on the platform under any circumstances.
Transparent Odds and RTP
dbd99 displays Return-to-Player (RTP) percentages for all slot and casino games so players can make informed decisions. We believe that transparency about odds is fundamental to ethical gaming.
Secure Account Protection
Two-factor authentication, TLS 1.3 encryption, and continuous fraud monitoring protect every dbd99 player account from unauthorised access. Your account security is a direct component of your gaming safety.
Activity Monitoring
dbd99's platform monitors gameplay patterns for indicators of problem gambling behaviour. Where unusual patterns are detected, our responsible gaming team may proactively reach out to the player to offer support and information.
Non-Judgmental Support
Our support team is trained to handle responsible gaming requests with empathy, discretion, and professionalism. Players who reach out for help are treated with respect — no questions asked, no barriers placed in the way of getting support.
Responsible Marketing
dbd99 does not target marketing at vulnerable players or individuals who have self-excluded. Our promotional communications are designed to be fair, accurate, and free from pressure tactics. Players can opt out of all marketing at any time.
Ready to Play? Keep It Enjoyable.
Remember: gambling is entertainment, not income. Set your limits before you start, play within your means, and enjoy the experience. dbd99 is here for the good times — and here to help if you ever need support.